What to do if you have a complaint~
Urchins operates a complaint handling proceedure which we will use to resolve disputes. If you have a complaint please contact us at customerservices@urchins.co.uk or by whichever means suits you best - see the 'Contact Information' page.
You can post your comments about your experience of using our site on our forum.
We will aim to deal with any complaint in a fair, confidential and efficient manner, within 5 working days of receiving it.~~~345~356~~